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Our Fulfilment Operational Standards
Anyone can promise good service. But how do you actually hold a 3PL accountable beyond the sales pitch? This page sets out exactly how Freckl defines, measures and reports it, so you can hold us to a standard rather than a slogan. It is the trust hub for how we operate, covering dispatch, accuracy, quality, returns, onboarding and the KPIs we report back to you.
How We Hold Ourselves Accountable
Freckl runs on No Lock-In Contract and No Exit Fee, which means our service has to earn your business every month. That is only credible if performance is measured and visible, so we agree clear standards up front, track them, and report them back. When something slips, it is logged and addressed rather than hidden. Accountability is not a tagline here; it is the business model.
Dispatch And Cut-Off Slas
Orders received before the daily cut-off are dispatched the same business day. Cut-off times, carrier options and any peak-season adjustments are agreed with you and documented, so there is no ambiguity about what fast means. And how do we keep delivery costs from eating into your margins? Discounted rates with DHL, Australia Post and StarTrack keep delivery quick and cost-effective for your customers.
Inventory Accuracy Standards
Inventory accuracy is measured through scheduled cycle counts and barcode-scanned movements, reconciled against your connected store and reported as a rolling accuracy percentage. Variant-level tracking keeps high-SKU fashion ranges accurate down to each size and colour.
Quality Assurance At Pick And Pack
Quality is checked at the point of pick and pack, not after a complaint. Items are scan-verified against the order, inspected for condition, and packed to your brand's presentation standard with appropriate garment care. This is where mispicks and damaged-on-arrival issues are caught before they ever reach a customer, protecting both your refund line and your reputation.
Returns Handling Standards
Returns are a core part of fashion, so they are treated as a workflow rather than an afterthought. Returned items are received, inspected, and either returned to sellable stock or quarantined according to your rules, with inventory updated as it happens. Fast, accurate returns processing means quicker refunds or exchanges for your customers and a stock figure that stays trustworthy.
Fulfilment Kpis We Report (Kpis Section Folded In Here)
You should never have to guess how your fulfilment is performing. Freckl reports the metrics that matter:
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Same business day dispatch rate against the agreed cut-off.
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Order and pick accuracy.
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Rolling inventory accuracy percentage.
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Returns processing turnaround.
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Any SLA misses, with root cause and resolution.
These KPIs give you an honest, ongoing view of the operation and a shared basis for any conversation about improvement.
Onboarding Overview (Onboarding Section Folded In Here)
Getting started is deliberately low-friction. Your store connects to our system in minutes across Shopify, WooCommerce, Magento or Amazon, your products and barcodes are set up, and once stock is received we can typically begin shipping within as little as 24 hours. There are no onboarding, admin or integration fees. For brands moving from another provider, our Migration Playbook sets out the staged process in full.
Reporting And Escalation
Every brand has a dedicated account manager as a single, accountable point of contact. Performance is reviewed against the agreed SLAs, and if a standard is missed it is logged, root-caused and surfaced in your reporting with a clear escalation path. You always know who to talk to and what is being done, which is the difference between a supplier and a genuine extension of your team.
Trusted by leading fashion & e-commerce brands
What our clients think...
FAQs
1. What dispatch SLA does Freckl commit to?
Orders received before the daily cut-off are dispatched the same business day.
2. How do you measure inventory accuracy?
Through scheduled cycle counts and barcode-scanned movements reconciled against your store, reported as a rolling accuracy percentage.
3. What happens if an SLA is missed?
Misses are logged, root-caused and surfaced in your reporting, with a defined escalation path to your account manager.
4. Do you provide regular performance reporting?
Yes. We report dispatch rate, accuracy, returns turnaround and any SLA misses, so performance is always visible rather than assumed.
5. Who is my point of contact?
Every brand has a dedicated account manager who knows your range and acts as a single, accountable point of contact.
6. How do you handle returns?
Returned items are received, inspected and either returned to sellable stock or quarantined to your rules, with inventory updated in real time for fast, accurate refunds and exchanges.
7. What reporting standards do enterprise 3PL providers in Australia provide for ecommerce brands?
Enterprise 3PLs provide live inventory dashboards and on-demand reporting as a baseline. Freckl's operational standards commit to the same level of transparency, giving Australian fashion and ecommerce brands real-time stock visibility and scheduled reconciliation reports without needing to request them manually.
8. How do I compare a large Australian 3PL against a specialist provider on operational quality?
Ask both providers for their published SLAs, accuracy commitments, claims policies, and reporting tools. Freckl makes this comparison straightforward with openly documented fulfilment operational standards, allowing Australian brands to evaluate quality on evidence rather than defaulting to whoever has the bigger warehouse footprint.
9. What error rate benchmark do large 3PL providers in Australia hold themselves to?
Industry-standard error rates sit below 0.5% at well-run 3PLs of any size. Freckl publishes this threshold within its fulfilment operational standards, alongside the resolution process when errors occur, so fashion and ecommerce brands in Australia can hold their provider accountable with documented evidence.
10. What operational commitments should a big 3PL include in their contract with an Australian brand?
Non-negotiable commitments include receiving turnaround times, dispatch cut-off windows, pick accuracy targets, damage liability, and reporting cadence. Freckl documents all of these within its published fulfilment operational standards, making it straightforward for Australian brands to compare quality commitments across providers.
